Multi-channel contact
center services for your
business

Outsource your customer support to the experts

We help your company create amazing customer experiences

With our areas of expertise, we’ll help your business outsource
calls, live chats, tickets, emails and more…

Objeto-inteligente-vectorial10

Customer Service

Our customer success agents will increase your brand loyalty and provide exceptional experience

TECH

Tech Support

You get more than traditional support desk. We focus on first call resolution to any technical incident

BUSINESS

Business Process Outsourcing

Focus on where you generate the most value of your business and we take care of the rest

LEAD

Lead Generation

Outsource this activity to our experienced team while your sales team focus on relationships and closing deals

SURVEYS

Surveys

Getting the right feedback helps your business make the right decisions to improve customer retention

BUSINESS

Database updating

Yor client’s information is an extremely imporant resource and having its data updated is essential

By leveraging our advantageous position in Monterrey, Mexico, along with our team of highly skilled bilingual agents boasting extensive expertise, we can help your company achieve remarkable cost savings of 40% on labor expenses

Driven by commitment
People powered

10
Years of experience
100
Successful projects
100
Highly trained agents

Our successful implementation process

Onboarding

After our client accepts the proposal, we’ll sign agreements and design a roadmap for launch. Point of contact is assigned for effective communication.

Sourcing

We’ll start our recruitment process according to the profile requested. Our clients are more than welcome to get involved when conducting interviews.

Training

Our team will help build training manuals with our clients if needed. A team leader will also be trained to back up or train new agents.

Production

The agents are 100% dedicated to our clients. The branded staff is assigned a team leader an operations director to monitor, KPIs, goals, QA and reporting.

Continuous improvement

Our QA department will use your guidelines and industry best practices to design the best customer success method to make sure the agents are given the proper feedback.

Growth

You can accelerate growth, increase efficiency and level up production to escalate any program

Join other happy customers

Call today and discover why other business have chosen us.

Client experience working with Adentcom

Grow your business today. We are ready.
Let’s talk.

 

Monterrey, Mexico
hi@adentcom.info
USA: (956).468.2340
MX: (81).1933.3333

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Adentcom 2023 CREATED BY Paremarketing.