Multi-channel contact
center services for your
business
Outsource your customer support to the experts
We help your company create amazing customer experiences
With our areas of expertise, we’ll help your business outsource
calls, live chats, tickets, emails and more…
By leveraging our advantageous position in Monterrey, Mexico, along with our team of highly skilled bilingual agents boasting extensive expertise, we can help your company achieve remarkable cost savings of 40% on labor expenses
Driven by commitment
People powered
Our successful implementation process
Onboarding
After our client accepts the proposal, we’ll sign agreements and design a roadmap for launch. Point of contact is assigned for effective communication.
Sourcing
We’ll start our recruitment process according to the profile requested. Our clients are more than welcome to get involved when conducting interviews.
Training
Our team will help build training manuals with our clients if needed. A team leader will also be trained to back up or train new agents.
Production
The agents are 100% dedicated to our clients. The branded staff is assigned a team leader an operations director to monitor, KPIs, goals, QA and reporting.
Continuous improvement
Our QA department will use your guidelines and industry best practices to design the best customer success method to make sure the agents are given the proper feedback.
Growth
You can accelerate growth, increase efficiency and level up production to escalate any program
Join other happy customers
Call today and discover why other business have chosen us.
Client experience working with Adentcom
Adentcom 2023 CREATED BY Paremarketing.