Multi-channel contact center
& BPO services for your business
Outsource your customer support to the experts
We help your company create amazing
customer experiences
With our areas of expertise, we’ll help your business outsource
calls, live chats, tickets, emails and more…
Customer Service
Our customer success agents will increase your brand loyalty and provide exceptional experience
Tech Support
You get more than traditional support desk. We focus on first call resolution to any technical incident
Business Process Outsourcing
Focus on where you generate the most value of your business and we take care of the rest
Lead Generation
Outsource this activity to our experienced team while your sales team focus on relationships and closing deals
Surveys
Getting the right feedback helps your business make the right decisions to improve customer retention
Database updating
Yor client’s information is an extremely imporant resource and having its data updated is essential
Taking advantage of our strategic location in Monterrey, Mexico, combined with our team of highly skilled bilingual agents who possess extensive industry expertise, we are uniquely positioned to deliver exceptional value to your company.
Our deep knowledge and efficient operational processes enable us to offer significant cost savings, with the potential to reduce labor expenses by up to 40%.
By partnering with us, you can not only optimize your cost structure but also benefit from high-quality service and expertise that drive operational excellence.
Driven by commitment
People powered
Our successful implementation process
Onboarding
After our client accepts the proposal, we’ll sign agreements and design a roadmap for launch. Point of contact is assigned for effective communication.
Sourcing
We’ll start our recruitment process according to the profile requested. Our clients are more than welcome to get involved when conducting interviews.
Training
Our team will help build training manuals with our clients if needed. A team leader will also be trained to back up or train new agents.
Production
The agents are 100% dedicated to our clients. The branded staff is assigned a team leader an operations director to monitor, KPIs, goals, QA and reporting.
Continuous improvement
Our QA department will use your guidelines and industry best practices to design the best customer success method to make sure the agents are given the proper feedback.
Growth
You can accelerate growth, increase efficiency and level up production to escalate any program
Join other happy customers
Call today and discover why other business have chosen us.
Client experience working with Adentcom
Adentcom 2023