We are Adentcom
Founded in 2014 in Monterrey, Mexico, We provide outsourced contact center solutions that will help you optimize your operation and retain your customers. The time has come for you to focus on what you do best, growing your business Let us provide a high level customer experience in every interaction with your brand.
Our services are backed by excellent practice in diverse industries such as technology, automotive, real estate, education, health, professional services, restaurants, legal services, food and beverage, and more…
Our people is the most important asset in Adentcom. We have created and invested in multiple programs to recruit and retain the best agents, educate and motivate our staff, recognition, provide the right tools and to embrace chance. We make our environment awesome and fun because we have clear that strong culture + motivated people = Positive Results
Our location
Our main office is based in Monterrey, Mexico which is the 2nd largest metro in Mexico. Monterrey, and the vibrant culture of the city, is key to Adentcom success. Monterrey was strategically selected as our operations headquarters for several reasons.
- Large Population, over 5 Million people
- Language – High % of people who speak fluent English and Spanish
- Favorable Geography – No natural disaster threats like many other outsourcing hotspots
- Infrastructure – Reliable High Speed Internet
- Safety – This is one of the safety regions in Mexico
- Education – Over 16 universities
- Time Zone – US Central Time Zone
- Culture – Americanized due to the close proximity to the US
Adentcom 2023