Customer service
- We implement service lines managing multichannel contact providing the best experience.
- We use the best tools and platforms offering reports with visibility in real time.
- Your clients are the most important thing to us, therefore, they are served by our highly trained agents.
Technical support
- We offer first and second level support to end users or companies resolving incidents and tickets helping to implement improvements and speed in the service.
- Our scope includes responding to level 1 requests, where our support agents perform basic tasks such as resetting passwords, navigation support, product or service instructions for use, and general information gathering; and level 2, offering solutions to more complex problems where creative, technological or scaling solutions are required.
Business Process Outsourcing
- Our BPO solutions allow our clients to focus on where they generate the most value and we take care of the rest.
- We are the strategic partner to carry out operational and administrative activities related to sales, support, administrative tasks, marketing, design, among others.
Lead Generation
- We discover and prequalify business opportunities for your company, becoming your right arm for your sales team.
- Our model uses the best digital and traditional practices in the market for cold prospecting.
Surveys
- During these difficult times, getting the right feedback helps your company make the right decisions about the products and services it offers.
- Our team evaluate multiple aspects using the best techniques, discovering strengths and areas of opportunity with the aim of evaluating customer and/or end user satisfaction.
- We serve multiple markets, specifically the automotive market under our automerk.com brand, offering solid processes and results.
Database clean-up
- The information of your clients is an extremely important resource and having this data updated is essential.
- The technical and operational management of updating and debugging a database is an activity that we carry out with our clients, offering an established process including tools, real-time reports, and tailor-made dashboards.
Our contact center channels
Voice
Chat
WhatsApp Center
